Stop Losing Guests Silently. Start Winning Them Back.
In F&B, churn kills growth quietly. Prism helps restaurants, cafés, bakeries, and QSRs identify at-risk guests before they’re lost—and win them back with personalized campaigns, loyalty perks, and automated journeys.
- Detect At-Risk Guests
- Automate Comeback Campaigns
- Grow Repeat Visits
Trusted By More Than 10,000+ Growing Businesses
From local cafes to restaurant chains, food businesses trust uEngage to grow their revenue and build lasting customer relationships.
The Cost of Losing Guests
Retention isn’t optional—it’s survival.
Restaurants lose 20–40% of their customers every year
Most restaurants don’t even realize this silent churn happening in the background.
Acquiring a new guest costs 5–7× more
Retention is always cheaper than acquisition, yet often overlooked.
Lost regulars = unpredictable revenue cycles
When regulars stop returning, revenue swings become harder to manage.
Why Retention Matters in F&B
Guest loyalty is fragile. Most operators don’t even know when a customer stops visiting until it’s too late.
Spot churn risks early
with guest visit tracking
Trigger comeback nudges automatically
via WhatsApp/SMS/email
Measure ROI With Clarity
know exactly what brought them back
Instead of hoping guests return, Prism shows you how to make it happen.
How Prism Retention Works
Flash automates your entire delivery lifecycle with AI and real-time controls
Guest Visits Decline
Prism flags inactivity (30/60/90 days).
Segment At-Risk Guests
Grouped by frequency, spend, and recency.
Trigger Smart Nudges
“We miss you” messages with tailored perks.
Measure ROI
See which guests returned and which offers worked.
Features That Power Retention
Smart Guest Segmentation
Spot patterns automatically. Guests are grouped by how often they visit, how much they spend, and how long it’s been since their last order.
Automated Comeback Campaigns
Send reactivation messages on autopilot—set once and let Prism do the heavy lifting.
Loyalty-Linked Retention
Tie retention flows directly into cashback, points, or tiered perks. When guests return, they’re rewarded.
Personalized Messaging
No spam blasts—nudges tailored to guest history and habits.
ROI Dashboard
Measure everything—repeat rate, revenue uplift, and redemption rates in one simple view.
Retention in Action
Welcome Back Coupons
Guests inactive for 30+ days get “We miss you” offers
Loyalty Balance Reminders
Remind guests of points that are about to expire.
Birthday/Anniversary Specials
Celebrate milestones to build emotional loyalty.
Seasonal Campaigns
Win back lapsed guests during festivals or slow seasons.
Silent Churn Recovery
Auto-detect inactive guests and bring them back before they’re gone for good.
For Every F&B Business Model
Cafés & Bakeries
Bring back morning regulars with free pastry coupons.
Surprise lapsed guests with loyalty perks.
Seasonal nudges for festive launches.
QSR Chains
Spot churn trends across multiple outlets.
Centralized campaigns re-engage guests chain-wide.
Measure outlet-level ROI and repeat patterns.
Bars & Pubs
Re-engage weekend patrons with discreet perks.
Collect feedback on missed visits and resolve silently.
Offer loyalty points for repeat social nights.
Cloud Kitchens
Detect delivery customers who stop ordering.
Win them back with WhatsApp nudges and combo offers.
Track retention campaign success by brand or kitchen.
Real Brands. Real Results.
5M+
reactivation campaigns run
2M+
guests retained in the last year
95%
of brands saw measurable retention lift in 90 days
Prism vs Generic CRM
See how the options stack up.
What India's Leading Brands Say About Us
Frequently Asked Questions
Everything you need to know about getting started with uEngage
How does Prism detect at-risk guests?
Do I need to run manual campaigns?
What ROI can I expect?
Will guests feel spammed?
Does this work with my POS/ordering?
Is Prism only for big chains?
Still have questions?
Helping ambitious brands simplify operations and scale, every step of the way.