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Feedback That Improves Loyalty, Not Just Ratings.

Prism Feedback Management helps cafés, QSRs, bakeries, and bars capture real-time guest feedback privately—fix issues fast, celebrate wins, and turn every comment into repeat business.

  • Collect 1-Tap Feedback
  • Boost Ratings Instantly
  • Resolve Issues Fast
Feedback & Reviews

Trusted By More Than 10,000+ Growing Businesses

Bakery Nation
Sita Ram & Diwan Chand
Axis Juice
Samosha Party
Kebabab & Curries Company
Ucampus
Thebroma
Poptos
Good Meat
Bagel Brigade
Coffee Bean & Tea Leaf
Swiss castle
Ab Meat
Good Flippin' Burgers
Tossin Logo White
TWM - The WholeSale Mart
SVS Food
Burgerfarm

From local cafes to restaurant chains, food businesses trust uEngage to grow their revenue and build lasting customer relationships.

Why Feedback Management Matters for F&B

Ratings make or break restaurants. But public reviews often arrive too late, and generic surveys rarely get filled.

Capturing guest sentiment immediately after the visit

Capturing guest sentiment immediately after the visit

Delivering it privately, before it hits public platforms

Delivering it privately, before it hits public platforms

Giving managers actionable insights

Giving managers actionable insights

How Prism Feedback Works

Prism closes the feedback loop with instant capture, private delivery, and actionable insights.

Order Complete

Order Complete

Digital bill instantly triggers a 1-tap feedback link on WhatsApp/SMS.

Guest Responds

Guest Responds

Customers rate their experience and share quick comments in seconds.

Manager Notified

Manager Notified

Instant alerts for negative feedback so issues don’t slip through.

Issue Resolved

Issue Resolved

Problems are fixed before they turn into public bad reviews.

Loyalty Linked

Loyalty Linked

Happy guests are nudged with rewards or offers to keep them coming back.

Features That Make Feedback Work for You

FeedBack & Reviews logo
One-Tap Private Surveys

One-Tap Private Surveys

No long forms. Just a tap to rate food, service, or delivery.
Instant Alerts for Negatives

Instant Alerts for Negatives

Resolve issues the same shift—before guests complain online.
Review Amplification

Review Amplification

Happy guests get nudged to post on Google, Zomato, or Instagram.
Analytics Dashboard

Analytics Dashboard

Track NPS, average rating, issues, and sentiment trends in real time.
Multi-Channel Capture

Multi-Channel Capture

Feedback flows via digital bills, WhatsApp, SMS, and QR links.
Staff Performance Insights

Staff Performance Insights

See which shifts, outlets, or team members get the best (and worst) reviews.
One-Tap Private Surveys

One-Tap Private Surveys

No long forms. Just a tap to rate food, service, or delivery.
Instant Alerts for Negatives

Instant Alerts for Negatives

Resolve issues the same shift—before guests complain online.
Review Amplification

Review Amplification

Happy guests get nudged to post on Google, Zomato, or Instagram.
Analytics Dashboard

Analytics Dashboard

Track NPS, average rating, issues, and sentiment trends in real time.
Multi-Channel Capture

Multi-Channel Capture

Feedback flows via digital bills, WhatsApp, SMS, and QR links.
Staff Performance Insights

Staff Performance Insights

See which shifts, outlets, or team members get the best (and worst) reviews.

Feedback That Scales Across All F&B Models

Cafés & Bakeries

Cafés & Bakeries

Capture customer mood instantly, improve staff friendliness.

QSR Chains

QSR Chains

Monitor outlet-level feedback trends across 10–100+ stores.

Bars & Pubs

Bars & Pubs

Collect discreet feedback on service and ambience.

Cloud Kitchens

Cloud Kitchens

Capture delivery experience feedback after each order.

Built to work with the tools you trust

POS Partners

Petpooja logoRestroworks logoSSPL logoBillberry logoLS Central logoRISTA logoUrban Piper logoMentor logoNowara Infotech logoRomio logoRezol logo

Logistics Integrations

Shadowfax logoShiprocket logoPorter logoOLA logoQwqer logo

Payment Gateways

Razorpay logoPaytm logoCashfree Payments logo

Marketing & Analytics

SMS logoWhatsApp logoFacebook logoInstagram logoGoogle logoGoogle Analytics logoFirebase logoGoogle Ads logo

Instant Setup

Go live in minutes with zero friction.

Real-time Sync

Orders, data, and updates stay in sync.

Secure & Reliable

Enterprise-grade security you can trust.

Real Brands. Real Results.

25% fewer

negative reviews reported on public platforms

3× higher

feedback response rates vs traditional surveys

70% of happy

customers nudged to leave positive Google reviews

20% improvement

in repeat visit rates linked to proactive feedback action

Prism vs Generic Feedback Tools

See how the options stack up.

Key Feature
Prism Feedback
Generic Survey Tools
Industry Focus
Built for F&B
Generic across industries
1-Tap Simplicity
Yes
Long forms
Real Time Alerty
Instant
Delayed reports
Royalty Integration
Rewards & perks linked
Not available
Multi Outlet Ready
Yes
Limited

What India's Leading Brands Say About Us

 La Pino’z

Partnering with uEngage was one of our best decisions. Their team quickly turned our ideas into a working solution, and within just 2 months, we were generating revenue. The collaborative approach and expertise in cross-platform apps gave us confidence and results. I would recommend uEngage to any brand looking to scale digital ordering seamlessly.

Sanam Kapoor, Founder, La Pino’z

Good Meat

Earlier, managing our web, app, online orders, and customer retargeting was challenging without full control of data. With the uEngage ecosystem, everything changed—we now take orders through our own platforms, own our customer data, and run high-ROI WhatsApp campaigns. The quick, reliable support makes uEngage more than a platform; it’s a true growth partner that has strengthened our brand and helped us scale faster.

Gaurav, CEO, Good Meat Co.

Sita Ram Diwan Chand

We at Sita Ram Diwan Chand have been using the uEngage-powered app for our online ordering and delivery, and the experience so far has been excellent. The platform is user-friendly, stable, and tailored well for the food and hospitality industry. The app interface is smooth, order processing is quick, and backend support is highly responsive. It has significantly streamlined our direct-to-customer delivery operations, improved order tracking, and helped us retain loyal customers through features like push notifications and loyalty programs. A big thank you to the Uengage team for your continued support and proactive approach. We look forward to exploring more automation and marketing features together in the future.

Vishek Gaur, Business Development Executive, Sita Ram Diwan Chand

CBTL

Working with uEngage has transformed how we manage our website and delivery systems. The team is always swift, proactive, and committed to making improvements that benefit us every day. Their reliable platform and constant support have made our ordering and delivery management smooth and stress-free.

Vikram Nagpal, Partner, CBTL Chandigarh

Axis Juice

Working with the uEngage team has been an exceptional experience from start to date. Their technical expertise, creativity, and attention to detail consistently exceeded expectations. They took the time to understand our vision thoroughly and brought it to life with a seamless, user-friendly design and flawless functionality. Special thanks to their account manager.

Sandeep ranga , Founder, Axis Juice

Red Platter Hospitality

We are an online D2C business, and the uEngage webpage has been helping us increase our online footprint in a big way. It’s user-friendly and easy to manage while being multifunctional. Their team helps us as required, brilliantly, for all change management or new feature requirements, and they themselves are also constantly upgrading their feature and functionalities for small businesses like us to take advantage of without too much of our bandwidth going into building and managing the website.

Rohit Madhur, COO, Red Platter Hospitality

Tossin Pizza

uEngage stands out for its focus and urgency in addressing client needs. They understood our business deeply and built a website and mobile app that truly reflect that. The professionalism and commitment of the team gave us confidence, and the results have been outstanding.

Abhishek Azad, Partner, Tossin Pizza

Kebabs & Curries Co.

uEngage has helped us connect directly with our customers digitally through our own app, reducing dependency on platforms like Swiggy and Zomato and increasing brand loyalty.

Ravi Yogi, Accounts Assistant Manager, Kebabs & Curries Co.

Aasif Biriyani

uEngage has been a true partner in helping us digitize and streamline our operations. From managing online orders to engaging with customers more effectively, the platform has given us better control and visibility. What we value most is their dedicated support team, always responsive and proactive in solving our queries. With uEngage, scaling our digital journey has become easier and more impactful.

Sivanyaa , HR, Aasife Biriyani

 La Pino’z

Partnering with uEngage was one of our best decisions. Their team quickly turned our ideas into a working solution, and within just 2 months, we were generating revenue. The collaborative approach and expertise in cross-platform apps gave us confidence and results. I would recommend uEngage to any brand looking to scale digital ordering seamlessly.

Sanam Kapoor, Founder, La Pino’z

CBTL

Working with uEngage has transformed how we manage our website and delivery systems. The team is always swift, proactive, and committed to making improvements that benefit us every day. Their reliable platform and constant support have made our ordering and delivery management smooth and stress-free.

Vikram Nagpal, Partner, CBTL Chandigarh

Tossin Pizza

uEngage stands out for its focus and urgency in addressing client needs. They understood our business deeply and built a website and mobile app that truly reflect that. The professionalism and commitment of the team gave us confidence, and the results have been outstanding.

Abhishek Azad, Partner, Tossin Pizza

Frequently Asked Questions

Everything you need to know about getting started with uEngage

Can I customize the feedback questions?

Yes. You decide what to ask: food quality, service, ambience, delivery, or custom fields.

Still have questions?

Helping ambitious brands simplify operations and scale, every step of the way.