Head of Growth - Restaurant Sucess & Revenue Expansion

Full TimeChandigarh8 - 10 years

Job Description

Department: Growth & Customer Success
Location: Chandigarh
Experience: 8+ years
Industry Preference: B2B SaaS, Restaurant Technology, FoodTech, CRM, Digital Commerce, QSR and Hospitality

About the Role

uEngage is looking for an experienced and commercially driven Head of Growth to lead the growth, engagement, retention and revenue expansion of restaurants onboarded on our platform.

The role will focus on ensuring that restaurants derive measurable business value from uEngage's technology solutions by driving higher GMV, increased order volumes, repeat purchases, customer engagement and long-term retention.

You will lead the Growth Managers team and work closely with restaurant owners, business stakeholders and internal teams to build scalable growth strategies and strengthen customer relationships.

1. Business Growth & GMV Expansion

Own the growth journey of restaurants handed over by the Sales team.
Develop and implement restaurant-specific growth strategies.
Drive incremental GMV through web, app, WhatsApp and QR ordering channels.
Improve average order value, order frequency and customer lifetime value.
Increase direct ordering contribution and reduce dependency on third-party aggregators.

2. Customer Engagement & Retention

Plan and execute customer engagement campaigns through WhatsApp, SMS and push notifications.
Develop customer segmentation and personalised communication strategies.
Drive repeat purchases, customer reactivation and loyalty programme participation.
Monitor campaign performance, conversion and incremental GMV.

3. Product Adoption & Revenue Expansion

Drive adoption of uEngage solutions, including digital ordering, WhatsApp commerce, Prism Loyalty & CRM, Flash Delivery and other platform capabilities.
Identify product adoption gaps and create improvement plans.
Drive upselling and cross-selling opportunities.
Identify opportunities for account expansion across multiple restaurant outlets.

4. Customer Success & Renewals

Own post-sales customer relationships and account growth.
Establish structured account management and business review processes.
Monitor customer satisfaction, product usage and account health.
Proactively address customer concerns and minimise churn.
Manage renewals and identify opportunities for revenue expansion.

5. Team Leadership

Lead, mentor and manage the Growth Managers team.
Define individual and team-level KPIs and growth targets.
Establish structured account management and campaign execution processes.
Conduct regular performance and business reviews.
Build a performance-driven team focused on measurable customer and revenue outcomes.

6. Analytics & Performance Management

Track GMV, order volumes, repeat purchase rates and average order value.
Monitor campaign ROI, product adoption, retention and churn.
Develop growth dashboards and performance reports.
Use data-driven insights to identify opportunities and improve business outcomes.

Desired Candidate Profile

8+ years of relevant experience in Customer Success, Business Growth, Account Management, Revenue Management or SaaS.
Experience managing large B2B customer portfolios.
Strong understanding of restaurant operations, QSRs, food brands or hospitality businesses.
Proven ability to drive GMV, customer engagement, repeat purchases and revenue growth.
Understanding of CRM, marketing automation, WhatsApp marketing, loyalty programmes and digital campaigns.
Experience leading and managing Growth or Customer Success teams.
Strong analytical, commercial and stakeholder management skills.
Ability to engage with business owners, founders, CEOs and senior decision-makers.

Preferred Industry Background

Candidates from B2B SaaS, FoodTech, Restaurant Technology, CRM, Marketing Automation, QSR chains, Digital Commerce and Loyalty platforms will be preferred.

What Success Looks Like

The Head of Growth will be responsible for transforming the Growth function into a revenue-generating and customer-success-driven organisation.

Success will be measured through three key outcomes:

Grow: Increase restaurant GMV, order volumes and repeat customers.
Retain: Improve customer satisfaction, product adoption and long-term renewals.
Expand: Generate additional revenue through product adoption, upselling, cross-selling and outlet expansion.