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Last Mile Supply Manager
Full Time📍 Bangalore ⏱ 4 - 7 years
Job Description
Experience
- 3–5 years experience in: Last-mile logistics, Fleet operations, Rider hiring / gig workforce management
- Experience in hyperlocal logistics companies preferred (e.g., Shadowfax-like operations).
Preferred Background
- Experience managing delivery partners (bike riders / gig workforce).
- Prior exposure to hyperlocal logistics, e-commerce, or quick commerce operations.
Overview :
The Hyperlocal Fleet Hiring & Personnel Manager is responsible for recruiting, onboarding, and managing delivery fleet partners within a hyperlocal logistics network. The role ensures adequate fleet availability, operational efficiency, compliance, and
retention to meet daily delivery demand across service areas.
Key Responsibilities
1. Fleet Partner Hiring & Supply Creation
- Plan and execute city/cluster-level fleet hiring strategies to meet demand.
- Source delivery partners through referrals, field activations, job portals, and vendor partners.
- Conduct screening, verification, and onboarding of delivery personnel.
- Maintain a healthy active fleet supply vs demand ratio.
2. Onboarding & Training
- Ensure smooth documentation, KYC, and app onboarding.
- Conduct orientation sessions covering : Delivery SOP's , APP Usage, Customer Service Standards
- Monitor first-week activation and productivity.
3. Fleet Management & Retention
- Track attendance, login hours, productivity, and churn of fleet partners.
- Implement engagement and retention initiatives.
- Address grievances, payment issues, and operational challenges faced by delivery partners.
- Build strong relationships with fleet vendors and partners.
4. Performance Monitoring
- Track key metrics such as:
- Active fleet vs required fleet
- Daily login hours
- Order acceptance rate
- Delivery turnaround time
- Attrition rate
- Provide weekly hiring and supply reports to leadership.
5. Compliance & Documentation
- Ensure compliance with local regulatory requirements and company policies.
- Verify vehicle documents, driver licenses, and insurance.
- Maintain accurate fleet database and documentation records.
6. Vendor & Field Management
- Coordinate with fleet vendors and staffing agencies.
- Manage field recruiters and onboarding executives.
- Organize hiring drives and local recruitment campaigns.
Key Performance Indicators (KPIs)
- Fleet supply fulfillment %
- Active fleet utilization
- New driver onboarding numbers
- Driver retention rate
- Cost per hire
- Order fulfillment rate
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