Last Mile Supply Manager

Experience

• 4–8 years experience in: Last-mile logistics, Fleet operations, Rider hiring / gig workforce management
  

• Experience in hyperlocal logistics companies preferred (e.g., Shadowfax-like operations).

Preferred Background

• Experience managing delivery partners (bike riders / gig workforce).
  

• Prior exposure to hyperlocal logistics, e-commerce, or quick commerce operations.

Overview : 

The Hyperlocal Fleet Hiring & Personnel Manager is responsible for recruiting, onboarding, and managing delivery fleet partners within a hyperlocal logistics network. The role ensures adequate fleet availability, operational efficiency, compliance, and

retention to meet daily delivery demand across service areas.

Key Responsibilities 

1. Fleet Partner Hiring & Supply Creation

• Plan and execute city/cluster-level fleet hiring strategies to meet demand.
  

• Source delivery partners through referrals, field activations, job portals, and vendor partners.
  

• Conduct screening, verification, and onboarding of delivery personnel.
  

• Maintain a healthy active fleet supply vs demand ratio.
  

2. Onboarding & Training

• Ensure smooth documentation, KYC, and app onboarding.
  

• Conduct orientation sessions covering : Delivery SOP's , APP Usage, Customer Service Standards 

• Monitor first-week activation and productivity.
  

3. Fleet Management & Retention

• Track attendance, login hours, productivity, and churn of fleet partners.
  

• Implement engagement and retention initiatives.
  

• Address grievances, payment issues, and operational challenges faced by delivery partners.
  

• Build strong relationships with fleet vendors and partners.

4. Performance Monitoring

• Track key metrics such as:
  

• Active fleet vs required fleet
  

• Daily login hours

• Order acceptance rate

• Delivery turnaround time
  

• Attrition rate

• Provide weekly hiring and supply reports to leadership.

5. Compliance & Documentation

• Ensure compliance with local regulatory requirements and company policies.
  

• Verify vehicle documents, driver licenses, and insurance.
  

• Maintain accurate fleet database and documentation records.
  

6. Vendor & Field Management

• Coordinate with fleet vendors and staffing agencies.
  

• Manage field recruiters and onboarding executives.
  

• Organize hiring drives and local recruitment campaigns.
  

Key Performance Indicators (KPIs)

• Fleet supply fulfillment %
  

• Active fleet utilization
  

• New driver onboarding numbers
  

• Driver retention rate

• Cost per hire

• Order fulfillment rate